Case Study · 05

Track ATS

A lightweight applicant tracking system built for startup founders who are doing their own recruiting. Scheduling, messaging, scorecards, and pipeline management, all in one place, built to feel simple even when the workflows underneath are not.

Role
Product Designer
Timeline
2021 – 2023
Team
1 Designer, 6 Engineers, 1 PM
Scope
Product Design
Company
T
Track · Pipeline
Product Manager, Team Lead
Board
List
Matched 3
Amanda Gonzales
New York, NY
● Matched 6 hours ago
Charlotte Terrin
Austin, TX
● Matched 8 hours ago
Paul John Terrien
San Francisco, CA
● Matched 1 day ago
First Phone Screen 1
Teo Muller
New York, NY
▣ Thu 2:00 PM · 3 attendees
Johnny Kilometros
Portland, OR
▣ Screen done · 4.5 avg
Hiring Manager Call 0
Take Home 2
Mira Okafor
Chicago, IL
Submitted · reviewing
Dev Narayan
Seattle, WA
Due tomorrow
Johnny Kilometros
Portland, OR
▣ Screen done · 4.5 avg
Schedule · Hiring Manager Call
Johnny Kilometros
With Ruthie Goodell · 45 min
Tue 10:00
Tue 2:30
Wed 9:00
Wed 2:00
Thu 11:00
Thu 4:00
Invite sent · Booked
Scorecard · Phone screen
Johnny Kilometros
Communication
Product sense
Leadership
Hire?Strong yes

Context

Founders hiring without a safety net

Most applicant tracking systems are built for recruiting teams. They assume you have a dedicated recruiter, an HR coordinator, and someone managing interview logistics full time. At early-stage startups, that person doesn't exist. The founder is the recruiter, the hiring manager, and the interviewer, all at once.

These founders were cobbling together hiring workflows from spreadsheets, email threads, shared Google Docs, and calendar invites. Candidates would fall through the cracks. Interview feedback lived in Slack messages that disappeared after a week. Nobody had a clear picture of where things stood.

The existing ATS market didn't serve them. Enterprise tools like Greenhouse and Lever were too expensive and too complex. Lighter tools still required significant setup and assumed recruiting vocabulary that founders didn't have. AngelList had a unique opportunity: we already had the candidates. We just needed to give founders the tools to actually manage the process.

"Founders don't need a recruiting platform." They need a way to hire people without it becoming a second full-time job.

Discovery & Research

Understanding how founders actually hire

Before designing anything, we needed to map the real workflow. Not the idealized version, but the messy reality of how a founder with no recruiting background moves a candidate from "interesting" to "hired."

What we did

  • Interviewed 15+ startup founders across seed to Series A about their hiring process
  • Shadowed founders through live hiring cycles, from job post to offer letter
  • Audited existing ATS products including Greenhouse, Lever, Ashby, and Workable
  • Analyzed AngelList applicant data to find where candidates were dropping off
  • Ran journey mapping sessions to document every touchpoint in a founder's hiring week

What we learned

  • Founders spend an average of 8 hours per week on hiring admin, mostly scheduling and email
  • Interview feedback was rarely captured in a structured way, making comparisons nearly impossible
  • Most founders abandoned their ATS within 2 weeks because the setup cost was too high
  • The biggest pain wasn't finding candidates, it was keeping track of where everyone stood
  • Founders wanted one view of their entire pipeline, not separate screens for each stage
A founder’s hiring week Time-and-motion. 14 founders shadowed through a live hire, three weeks each.
Time log · founder 7 · week 2
Copying between tools|||| |||| |||| |3.2h
Scheduling back-and-forth|||| |||| 2.1h
Chasing interview feedback|||| ||1.4h
Reading resumes|||| |1.3h
Hiring admin, per week8.0h
↑ only this row is the actual job
8ha week on hiring admin. Most of it is plumbing between tools.
Open for one hireSpreadsheet · Gmail · Calendar · Slack · a Google Doc · and memory
ATS trial · founder 3
✕
day 0 · signed upday 14day 30
Abandoned · day 14
Teo · seed, first hire
Mira · Series A, 3 open roles
Johnny · cofounder, CTO
“where is everyone?” asked in 11 of 14 sessions

Journey mapping the founder hiring workflow, from first applicant to signed offer

Strategy & Framing

Four jobs founders need done

The research revealed four core jobs that every founder was trying to accomplish, usually with a patchwork of tools that didn't talk to each other. These became the pillars of Track.

01
See the whole pipeline at a glance

Founders need to know where every candidate stands without clicking into individual profiles or cross-referencing a spreadsheet. A single, visual pipeline that shows who's in review, who's interviewing, and who's waiting on a decision.

02
Schedule interviews without the back-and-forth

Scheduling was the single biggest time sink. Track needed integrated calendar support that let founders share availability and let candidates self-book, eliminating the five-email chain it usually took to lock in a time.

03
Capture structured feedback, fast

Interview scorecards that a founder can fill out in 90 seconds, not 10 minutes. Lightweight enough to actually get used, but structured enough to support real comparisons when it's time to make a decision.

04
Communicate with candidates in one place

Messaging that lives inside the hiring flow, not scattered across personal inboxes. Templates for common touchpoints, automated status updates, and a clear thread for every candidate so nothing gets lost.

Design Process

Making complexity feel lightweight

The core design challenge was clear from the start: an ATS is inherently complex. It touches scheduling, communication, evaluation, and decision-making. The goal was not to remove that complexity but to organize it so well that founders never felt overwhelmed.

Information Architecture

The first challenge was structural. Traditional ATS tools organize around features: a scheduling section, a messaging section, an evaluation section. But founders don't think in features. They think in candidates. So we organized everything around the candidate card. Every action you could take, schedule, message, score, or move to the next stage, was accessible from the candidate's context.

Organized around the candidate Every ATS we audited was organized around features. Founders think in people.
Scheduling
Messaging
Evaluation
Decisions
✕
✕
✕
✕
four doors for one candidate
Jamie Doe
Senior Engineer · Phone screen · 3 days in stage
Applied → Screen
Send booking linkMessageScorecardMove stage
Activity · Phone screen booked Wed 2:00 · Ruthie left a note · Resume attached
everything happens here →
one door. the candidate.

Progressive disclosure

We designed every surface with layers. The pipeline board shows the minimum you need: name, role, stage, and days in stage. Click into a card and you get the full profile, interview history, and scorecard data. Click deeper and you reach scheduling details, message threads, and attached files. Nothing is hidden, but nothing is forced on you either.

This approach was tested extensively. Early prototypes showed everything at once, and founders told us it felt like a cockpit. The layered version tested dramatically better for both speed and confidence in decision-making.

Cockpit vs layers Round 2, six founders. Same pipeline, same tasks, two ways to show it.
A · Everything at once
Jamie Doescore · notes · email · calendar · stage · source · resume · files
Sara Kimscore · notes · email · calendar · stage · source · resume · files
Omar N.score · notes · email · calendar · stage · source · resume · files
Founder 3“It feels like a cockpit. Where do I even look?”
Too much
track.angel.co/senior-engineer/board
Senior Engineer6 candidates
Applied 3
Jamie Doe
Senior Eng · 3d
Sara Kim
Full stack · 1d
Omar N.
Backend · 1d
Phone screen 2
Lena F.
Platform · 5d
Amanda G.
Frontend · 2d
Onsite 1
Dev N.
Backend · 8d
Jamie Doe
Senior Engineer · San Francisco
ProfileScorecardActivityFiles
Send booking linkMessage
Won round 2
2.1×faster to first action. See the board, open one card, act.
nothing hidden. nothing forced.

Prototyping & testing

We ran usability tests at every major milestone. The kanban board went through four iterations based on founder feedback. The scorecard flow was completely rebuilt after the first round of testing revealed that founders wanted to score immediately after an interview, not later as a separate task.

The scheduling integration was the most technically complex piece. We tested three different models before landing on a self-serve booking link that founders could send directly from a candidate's card, with their calendar availability synced automatically.

Three ways to schedule Five founders each. Which one actually gets a call on the calendar?
1 · Manual back-and-forth
“Does Tue 2pm work?”
“No. Wednesday?”
“Wed 10 or 3?”
“3 is fine”
“Sent… sorry, wrong time zone”
6 emails. 2.3 days.
2.3 days
2 · Calendar embed
Founder picks a slot for the candidate. Works until the candidate can’t make it.
Round 12 of 5 calls got rescheduled. Back to email.
40% rescheduled
Jamie Doe
Phone screen · 30 min
Send booking link
Sent · uses your real availability
JAMIE SEES
Pick a time with Ruthie
Tue 10:00Wed 2:00Thu 11:00
Booked · Wed 2:00 PM · invite on both calendars
0 emails · minutes
−70%less scheduling time than the email back-and-forth
sent from the card. the calendar syncs itself.

Key Design Decisions

The choices that defined Track

Kanban pipeline as the primary interface

We chose a kanban board as the default view because it maps directly to how founders already think about candidates: a sequence of stages from applied to hired. Every founder we interviewed was already drawing this on a whiteboard or building it in a spreadsheet. We just made it the real thing, with drag-and-drop to advance candidates, inline actions, and smart defaults for stage names that match how early-stage hiring actually works.

The board they already drew Every founder we met was sketching this on a whiteboard. We made it the real thing.
applied
call
onsite
offer!
Jamie Doe
Sara Kim
Omar N.
Lena F.
Amanda G.
Dev N. thurs?
four stages. one glance. “who’s next?”
track.angel.co/senior-engineer/board
TRACK · BOARD
Senior Engineer
BoardList
Applied 3
Jamie Doe
Senior Engineer
3d in stage
Sara Kim
Full stack
1d in stage
Omar N.
Backend
1d in stage
Phone screen 2
Lena F.
Platform
5d in stage
Amanda G.
Frontend
2d in stage
Onsite 1
Dev N.
Backend
8d in stage
Offer 0
Jamie Doe
Senior Engineer
3d in stage
same four columns. now the board does the work.
track.angel.co/candidates/jamie-doe
Jamie Doe
Senior Engineer · moved to Phone screen
Send booking link
30 min · Google Calendar · uses your real availability Sent to Jamie
Mon
Tue
WedJamie Doe · screen
Thu
Fri
Booked · Wed 2:00 PM· on both calendars · pipeline updated
Ruthie Park · AngelList
Pick a time for your phone screen
30 min · shown in your time zone
Tue · 10:00 AMWed · 2:00 PMThu · 11:00 AM
✓ Booked for Wed 2:00 PM. Invite is in your inbox.
−70%time spent scheduling. No Calendly tab, no copy-paste, no missed confirmations.

Integrated scheduling over external tools

Most lightweight ATS tools punt on scheduling and tell you to use Calendly. We built it in. When a founder moves a candidate to the interview stage, they can send a booking link in one click. The candidate picks a time, it lands on the founder's calendar, and Track updates the pipeline automatically. No copy-pasting links, no switching tabs, no missed confirmations. This single feature cut scheduling time by over 70% in our testing.

Scorecards designed for speed, not completeness

Enterprise scorecards have 15 dimensions and take 10 minutes to fill out. Founders won't do that. So we designed a scorecard with three to five criteria, a simple thumbs-up, neutral, or thumbs-down rating, and one free-text field for notes. The entire thing takes under 90 seconds. Completion rates went from 23% with our first detailed version to 84% with the simplified design.

SCORECARD · PHONE SCREEN
0:00
Jamie Doe
Senior Engineer · call ended just now
Technical depth
👍😐👎
Communication
👍😐👎
Ownership
👍😐👎
Would work with again
👍😐👎
|
Submit scorecard
Strong yesShared with the team · 0:42
23%scorecard completion, up from 23% on the first 15-dimension version
four criteria. a thumb each. one note.
Done in 42s

Outcomes

What shipped & what it changed

Track launched as a free ATS for AngelList users, giving startup founders a complete hiring workflow without the price tag or complexity of traditional tools. It shipped incrementally over 18 months, with the pipeline, scheduling, messaging, and scorecards rolling out as connected modules.

10K+
Startups actively using Track to manage their hiring pipeline
84%
Scorecard completion rate, up from 23% with the initial design
70%
Reduction in time spent scheduling interviews with integrated booking
4.6/5
Average user satisfaction score from post-launch founder surveys

Reflection

Designing for people who aren't your typical user

The biggest lesson from Track was about audience. We were designing an ATS, but our users weren't recruiters. They were founders, engineers, operators, people who had never used an ATS before and didn't want to learn one. Every piece of recruiting jargon we removed, every default we set correctly, and every workflow we shortened made the difference between a tool that got adopted and one that got abandoned.

I also learned the power of saying "not yet" instead of "no." There were dozens of features that made sense on paper, things like advanced reporting, multi-team permissions, and custom pipeline automations. But adding them too early would have destroyed the simplicity that made Track work. We kept a disciplined roadmap and let usage data tell us when founders were ready for more.

Working on Track reinforced something I keep coming back to: the best design work often looks obvious in retrospect. A kanban board, a booking link, a simple scorecard. None of these are revolutionary ideas. But getting the details right, the defaults, the progressive disclosure, the micro-interactions that make drag-and-drop feel satisfying, that's where the craft lives.

The hardest part of designing Track wasn't building an ATS. It was unbuilding the assumptions about what an ATS has to be.

Next Project

Bold Penguin